Troubleshooting /

Your dog’s profile and food

When a photo won’t upload, changes won’t save, a weight or height looks wrong, or the food calculator won’t work.

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Questions

  1. My dog’s photo won’t upload. What should I do?
  2. I can’t save changes to my dog’s profile.
  3. My dog’s weight or height is wrong after I changed the unit.
  4. The food calculator won’t work or says “Device not found”.
  5. I can’t find my dog’s food brand in the calculator.
  6. The food portion seems too high or too low.