Location and Live mode

Step-by-step guides

• Location isn’t updating

Questions

1. My dog’s location isn’t updating. What should I check?
2. The Home screen says my dog’s tracker is disconnected. What should I do?
3. Live mode won’t start. Why?
4. Why does location jump around indoors?
5. Why is Live mode slow to start?
6. My dog’s location shows where my phone is. Why?
7. The Location tab says Location not enabled.
8. It says “Live location is unavailable. Please enable location permissions to continue.”
9. Live mode says “Could not fetch live location of pet.”
10. It says “Live mode is disabled on the tracker. Please try again later.”
11. The map hasn’t changed, but the tracker is charged and has signal.