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Step-by-step guides
Questions
- Why does the tracker keep disconnecting?
- Tracker Settings says Disconnected, but the tracker is right next to me. What should I do?
- The app says to hold the button until the light blinks blue, but it never does. Why?
- It says “The connection was interrupted. Turn Bluetooth off and on, then try again.”
- It says “Multiple Waggi devices found.”
- It says my tracker is registered with another account. What should I do?
- It says my tracker connected but the setup could not finish. What should I do?
- Setup says “A tracker is already paired to this account.”
- Setup says “Pair a tracker or skip it, and add your dog before finishing.”
- I closed the app during setup. Do I have to start again?
- I tapped Disconnect in Tracker Settings. Is my tracker removed?
- Will I lose my walks if I change phones?
- The app shows more than one tracker. Which one is mine?
- Home Wi-Fi won’t save, or the tracker won’t join my Wi-Fi.