Troubleshooting /

Signing in and your account

Sign-in codes, Google, Apple and Facebook sign-in, being signed out, and changing your details.

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Step-by-step guides

Questions

  1. I can’t change my name or email: the pencil is greyed out.
  2. My sign-in or verification code didn’t arrive.
  3. It says “Incorrect code entered”.
  4. It says “Could not process the request at the moment” when I change my email.
  5. My old phone still gets alerts after I signed out.
  6. I signed up with Apple on my iPhone. How do I sign in on Android?
  7. I signed in, but my dog and tracker aren’t there.
  8. It says “Session expired. please login again”.
  9. Facebook sign-in says “Required parameters are not found in token.”