If your dog or tracker is missing

Step-by-step guides

• What to do the moment your dog goes missing
• Find a tracker that’s come off the collar

Questions

1. My dog has escaped and I can’t find them. What should I do first?
2. Should I turn Live mode off once I’ve found my dog?
3. Live mode says Live Location Unavailable, but my dog is missing. What now?
4. Live mode says there’s no route to my dog.
5. My dog is missing, but the app says they’re in Home.
6. My dog’s tracker came off. How do I find it?