Welcome back. You were on step .
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Step 1: Sign in the same way as before
On Get started with Waggi, enter the email you used last time and tap Continue, or tap the Google, Apple or Facebook button you used. Waggi finds your account by its email address, so a different address gives you a new, empty account.
TipSigned in, but your dog and tracker aren’t there? You’re in a different account. Go to Settings, tap Logout, then sign in with the email you used before. Under your name in Settings › Manage Account, “Signed in via…” shows how you signed in this time.
It says Sign up and asks for your name?
Waggi has no account with that email. Go back and check the spelling, or try the other email addresses you use. If you used Apple and chose to hide your email, go back and tap Apple on your iPhone (on Android, see step 4).
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Step 2: Find the code in your email
After you tap Continue, Waggi emails you a four-digit code. Enter it on Code verification and tap Verify. The code works for 10 minutes.
TipNo email after a minute? Look in your junk or spam folder. Then tap Resend OTP once its countdown ends, after 15 seconds. You can resend twice. While the first code still works, we send the same code again.
Photo needed: The Code verification screen for an owner who already has an account: “Hello [Name], welcome back!”, the line about the code being valid for 10 min, the four empty code boxes, and Resend OTP still counting down next to a greyed Verify buttonResend OTP stays greyed out?
You’ve used both resends. Go back, check your email address is spelt correctly, then tap Continue again to get the code sent once more.
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Step 3: Fix “Incorrect code entered”
This message appears under the boxes when the code doesn’t match, or it’s more than 10 minutes old. Check the four digits against the newest email, type them again, then tap Verify.
TipIf the code is over 10 minutes old, tap Resend OTP for a new one, or go back and tap Continue again.
Photo needed: The Code verification screen after a wrong code: the four boxes outlined in red with “Incorrect code entered. Please try again” underneath -
Step 4: Fix Google, Apple or Facebook sign-in
Sign in with Apple is only on iPhone. On an Android phone, type your Apple account’s email on the sign-in screen and use the code we send you. If you chose to hide your email from Waggi, this is a private relay address instead. Look for it in your Apple account settings, under Sign in with Apple.
TipClosed the Google, Apple or Facebook window by mistake? Nothing has changed, so tap the button again.
Facebook says “Required parameters are not found in token”?
Facebook didn’t share an email address with Waggi, which happens if your Facebook account uses a phone number. Type the email address you use with Waggi instead, or tap Google or Apple if they use that same email.
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Step 5: Sign in again after “Session expired”
If Waggi hasn’t been used on this phone for a while, it signs you out and says “Session expired. please login again”. Sign in again the same way as before. Your dog, tracker, walks and fences are all still there.
CautionUntil you sign in again, this phone doesn’t get your dog’s alerts.
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Step 6: Still can’t sign in? Contact us
Email support@waggi.com from the address you use with Waggi. Tell us how you sign in (email, Google, Apple or Facebook), whether you use an iPhone or an Android phone, and any message word for word.
Frequently asked questions
I can’t change my name or email: the pencil is greyed out.
You sign in with Google, Apple or Facebook, so your name and email come from that account. Change them there instead. You can still add or change your phone number in Manage Account.
My sign-in or verification code didn’t arrive.
Check the email address is typed correctly and look in your junk or spam folder. Tap Resend OTP once it’s ready, 15 seconds after the code was sent: you can resend it twice. A resent code is the same as the first while that one is still valid. Still nothing? Go back and start again.
It says “Incorrect code entered”.
The code is wrong or has run out. Check you’re using the newest email from Waggi, or tap Resend OTP for a new code and enter it. This is the same whether you’re signing in or changing your email.
It says “Could not process the request at the moment” when I change my email.
Your account also signs in with Google, Apple or Facebook, so its email can’t be changed in the app. Contact us through Getting help.
My old phone still gets alerts after I signed out.
Sign in on it again while it’s online, then tap Logout in Settings. Signing out tells Waggi to stop sending alerts to that phone, which needs the internet. If you can’t get to the phone, contact us through Getting help.
I signed up with Apple on my iPhone. How do I sign in on Android?
Sign in with Apple is only on iPhone. On Android, enter the same email address on the sign-in screen and use the code we send you. If you used Hide My Email, your account’s email is the Apple relay address.
I signed in, but my dog and tracker aren’t there.
You’ve probably signed in with a different email address, or a Google, Apple or Facebook account with a different email, which gives you a separate account. Tap Logout in Settings, then sign in exactly as before. Manage Account shows “Signed in via…”.
It says “Session expired. please login again”.
Waggi signed you out on this phone because it hadn’t been used for a while. Sign in again. Until you do, this phone won’t get alerts.
Facebook sign-in says “Required parameters are not found in token.”
Facebook didn’t share an email address with Waggi, for example because your Facebook account uses a phone number. Sign in with your email instead, or with Google or Apple.