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Step 1: Check Bluetooth is on
Check Bluetooth is switched on on your phone. Then open your phone’s Settings, find Waggi and check it’s allowed to use Bluetooth. On Android this can be called Nearby devices, and Location needs to be allowed too.
It says “Please enable Bluetooth on your device to connect”?
Bluetooth is off on your phone. Turn it on, then tap Retry.
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Step 2: Check the tracker is switched on
Set the tracker flat in the middle of its charging pad. Within a few seconds the light comes on red, amber or green. That means it’s on, and the app can find it while it sits on the pad. There’s nothing to press.
CautionThe app asks you to hold the button until the light blinks blue. You don’t need to, and holding it for 3 seconds turns the tracker off. If you did, put it back on its charging pad to turn it on again.
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Step 3: Keep it within a metre and tap Retry
Bring the tracker within a metre of your phone. It can stay on its pad. On No devices found, tap Retry, and the app looks again for about 30 seconds. When your tracker shows as WAGGI Tracker, marked Found, tap Continue. If there’s more than one, pick the one whose four characters after WAGGI Tracker match your tracker’s ID.
TipThe tracker connects to one phone at a time. If Waggi is on another phone near it, turn off Bluetooth on that phone, or close Waggi there completely, first.
Still No devices found?
Restart the tracker, as shown in “Reset the tracker”, then tap Retry. If it still isn’t found, contact support.
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Step 4: Read the Connection Failed message
If pairing stops with Connection Failed, read the line under it. If it says your tracker did not respond in time or could not be connected, check it’s charged and close to your phone, then tap Retry. If the connection was interrupted, turn Bluetooth off and on, then tap Retry. If it may be connected to another phone nearby, close Waggi on that phone, then tap Retry. If it says Search Failed and your tracker could not be found, the app looked without finding it. Check the tracker is on and close by, then try again. If it says Multiple Waggi devices found, switch off or move away any other Waggi trackers so only yours is nearby, then try again.
It says the setup could not finish?
Check your phone is online, because pairing sets the tracker up on your account. Restart the tracker, then tap Retry. If you see the same message again, contact support. If the tracker was someone else’s, or went through Factory Reset, contact support.
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Step 5: Check it isn’t linked to another account
If the message says your tracker is already registered with another account, it’s still linked to a different Waggi account. If you set it up before with another email, or with Google, Apple or Facebook, sign in that way instead. Otherwise, contact support. Only support can move it to your account.
TipJust changed phones? See “Pair again after changing phones”. Still not found after a restart, right next to your phone? Contact support and tell us the message you see.
Frequently asked questions
Why does the tracker keep disconnecting?
Bluetooth only works over short distances, so the tracker disconnects from your phone when you and your dog are apart. That’s normal: it keeps sending its location over its own mobile connection, and the app reconnects by itself when you’re close again. If it never connects, even up close, check Bluetooth is on and Waggi is allowed to use it.
Tracker Settings says Disconnected, but the tracker is right next to me. What should I do?
Disconnected is about Bluetooth only: the tracker still sends its location over its own mobile connection. Check Bluetooth is on and the tracker is charged. The tracker connects to one phone at a time, and Waggi keeps that link going in the background, so if it’s on another phone nearby, turn off Bluetooth on that phone, or close Waggi there completely. Then tap Connect and wait for the countdown. If it says Connection Failed, read the message under it, or follow “The app can’t find my tracker”, above.
The app says to hold the button until the light blinks blue, but it never does. Why?
There’s no blue pairing light. The tracker can be found whenever it’s switched on, even on its charging pad, so there’s nothing to press. Holding the button for 3 seconds turns it off. If the light went solid red, put the tracker on its charging pad to turn it back on, then tap Retry. The guide “The app can’t find my tracker” has the other checks.
It says “The connection was interrupted. Turn Bluetooth off and on, then try again.”
Turn Bluetooth off and on in your phone’s settings, keep the tracker next to your phone and tap Retry. If it happens again, restart the tracker (see “Reset the tracker”, under Battery, lights and resets).
It says “Multiple Waggi devices found.”
The app found more than one Waggi tracker nearby. Move the others away or switch them off, keep yours next to your phone, and tap Retry.
It says my tracker is registered with another account. What should I do?
The tracker is still linked to a different Waggi account. If you set it up before with another email, or with Google, Apple or Facebook, sign in that way instead. Otherwise, for example if the tracker was someone else’s, contact support: only support can move it to your account.
It says my tracker connected but the setup could not finish. What should I do?
Check your phone is online, because pairing sets the tracker up on your account. Restart the tracker, as shown in “Reset the tracker”, then tap Retry. If you see the same message again, or the tracker was someone else’s or went through Factory Reset, contact support: it’s still linked to another account, and only support can move it to yours.
Setup says “A tracker is already paired to this account.”
Your account already has a tracker, so you can’t choose “I don’t have a tracker”. Tap Continue instead.
Setup says “Pair a tracker or skip it, and add your dog before finishing.”
Go back, then pair your tracker (or tap “I don’t have a tracker”) and finish your dog’s details.
I closed the app during setup. Do I have to start again?
No. When you open Waggi again, it takes you back to the step you’d reached.
I tapped Disconnect in Tracker Settings. Is my tracker removed?
No. Disconnect only ends the Bluetooth link to this phone. The tracker stays on your account and keeps sending your dog’s location. It stays disconnected until you tap Connect or open the app again, so tap Connect when you want steps on walks, charging status or updates again.
Will I lose my walks if I change phones?
No. Saved walks are kept on your Waggi account, not your phone, so they come back when you sign in on your new phone with the same email. Your dog’s profile, tracker and fences come back too. The guide “Pair again after changing phones”, above, shows each step.
The app shows more than one tracker. Which one is mine?
Other Waggi trackers nearby show up too. Pick the one whose four characters after WAGGI Tracker match your tracker’s ID. Holding yours right next to your phone helps too: it shows Nearby · strong signal. If you’re still not sure, take the others out of range or switch them off, tap Retry, then tap yours and Continue.
Home Wi-Fi won’t save, or the tracker won’t join my Wi-Fi.
Both are answered on Home Wi-Fi, under Knowing your tracker: see “My home Wi-Fi won’t save. What’s wrong?” and “Is the tracker connected to my Wi-Fi?”.