Troubleshooting /

If your dog or tracker is missing

My dog is missing, but the app says they’re in Home.

The last location the tracker sent was inside your fence, and Live is off while your dog is inside a fence (“Live location is disabled while pet is in Virtual Fence”). Look at the time next to Location and start searching near home. When the tracker sends a precise location from outside the fence, you get an escape alert (if Escape Alerts is on) and can tap Live.

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