Troubleshooting /

If your dog or tracker is missing

My dog’s tracker came off. How do I find it?

Open the Location tab: the pin is the last place the tracker sent, with the time next to Location. A tracker lying still won’t start Live (“Live Location Unavailable”), so go to that spot. Once you’re close, go to Settings › Tracker Settings and tap Connect: if it says Connected, the tracker is close by. The guide “Find a tracker that’s come off the collar”, above, shows each step.

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