Troubleshooting /

Location and Live mode

Why is Live mode slow to start?

Live mode wakes the tracker, which can take up to a minute. With weak signal it can take longer: the app says “This is taking longer than usual…” and shows the last known location until an update arrives. If it hasn’t answered within three minutes, the app says “Tracker is currently unreachable”: check it’s charged and try again.

Step-by-step guide

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