My tracker isn’t working. What should I check?

Put it on its charging pad: the light should come on within a few seconds, red or amber while it charges. Leave it to charge, then check the app: your dog’s location card shows when the tracker last sent its location. If the light never comes on, follow the guide “The tracker won’t turn on or charge”, above. If it charges but the app shows no updates, see “Location and Live mode”, above.

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