All questions in The app and updates
Question 5 of 8
A tracker update won’t finish. What should I do?
Put the tracker right next to your phone and check it has more than 30% battery, with Live mode and any walk turned off. Keep the update screen open and your phone unlocked, then tap Retry. If it says it could not download the update, check your phone is online, then tap Retry, then Download. Updates, under Knowing your tracker, shows each step.
Step-by-step guide
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