Troubleshooting /

Battery, lights and resets

What does Factory Reset (Developer) do?

Don’t use this option. It makes the tracker forget your account, drops any locations it hasn’t sent yet, clears what it learned about the Wi-Fi around your fences, and restarts it. The app and our servers still list the tracker, so only support can pair it again. The option is being removed from the app. If the tracker isn’t working, restart it instead: see “Reset the tracker”, above.

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