Your data and deleting your account

Delete your account

Updated 23 Oct 2026

  1. Open Delete Account

    Open the Profile tab, tap the gear at the top right to open Settings, then tap Manage Account. Below your name, email and phone number, tap Delete Account.

    Your account

    CautionPassing your tracker on? Contact support before you delete your account. Afterwards, nobody can pair the tracker until support frees it.

    Photo needed: Settings › Manage Account: the account details card (name, email, phone number) with the Delete Account button and its bin icon at the bottom
    Only want to stop using Waggi on this phone?

    Tap Logout at the bottom of Settings instead, then Logout again to confirm. It only signs out the phone you’re holding. Your account, your dog’s details and your tracker stay as they are, and you can sign in again any time.

  2. Choose a reason and tap Submit

    Under “We’re sorry to see you go”, choose the reason that fits best. Add a comment if you like, then tap Submit.

    Photo needed: The Delete Account screen: “We’re sorry to see you go”, the five reasons with one selected, the Comments (Optional) box and the Submit button
    Submit is greyed out?

    Choose one of the reasons first. If none fits, choose Others and say why in the comment box.

  3. Confirm to delete it

    Read the warning, then tap Done to delete your account, or Cancel to keep it. The app then signs you out.

    Getting helpContact support

    TipThe warning in the app is being updated; what’s removed is listed below. Your account, your dog’s profile and its locations, and your virtual fences are deleted, your tracker is removed from your account, and it stops sending your dog’s location. Your dog’s activity and sleep history and saved walks aren’t removed by this. To ask about them, contact support.

    Photo needed: The Delete Account confirmation: the warning text, the red Done button and Cancel underneath
    An error appeared?

    Your account wasn’t deleted. Check your phone has a mobile or Wi-Fi connection, then tap Submit again. If it keeps failing, contact support.

Frequently asked questions

What data does Waggi keep?

Your account details, your dog’s profile, your tracker, your dog’s locations, your virtual fences, saved walks, and the activity and sleep history behind Health. Deleting your account removes your account, your dog’s profile, its locations and your virtual fences, and your tracker is removed from your account. It doesn’t remove your dog’s activity and sleep history or saved walks: the warning in the app, which says everything is deleted, is being updated. To ask about those, contact support.

Can I download a copy of my data?

Not from the app at the moment. To ask for a copy of what Waggi holds about you and your dog, contact support.

Can I undo deleting my account?

No. Once you confirm, your account, your dog’s profile and your fences can’t be recovered. Signing in again with the same email starts a new, empty account, and your old tracker needs support before it can be paired again.